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Frequently Asked Questions

Q:What's my handset's serial number?
A:You should keep a note of your handset's serial number (known as the 'IMEI'), as it's very handy if the phone is lost or stolen. The number can normally be found under the battery. You can also get this number from the phone software, by entering '*#06'#.

Q:What is my security code?
A:The security code is a code that prevents your mobile phone from unathorized use. The security code 12345 is usually supplied with the phone. You must change the security code before you start using your phone. Please refer to your user manual for full details on how to change your security code. Keep the new code secret. If you key in an incorrect security code five times in succession, the phone will not accept the correct code for the next five minutes.

Q:I'm being asked for my PUK. What does that mean?
A:PUK stands for 'Pin Unlock Code', and has to be entered if you've locked your SIM by repeatedly entering the wrong PIN code. Normally, PIN is together with the SIM you purchased. If you're asked for a PUK code, you've had more goes at guessing your SIM card PIN code than you're allowed. You'll need to phone your network provider Customer Services for your PUK code to unlock the SIM. For security reasons, it's only the network operator that can legally provide you with a PUK code to unlock your SIM.

Q:What is 3G?
A:3G is a generic term covering a range of future wireless network technologies, including UMTS, GPRS, WCDMA and EDGE. It is loosely defined, but generally includes high data speed and greater voice capacity.

Mobile Care and Maintenance
  • Use only approved enhancements and compatibles including batteries. Only qualified personnel should repair the phone. Do not try to open the phone if you do not know how.

  • Keep the phone and its accessories out of reach of small children. It is not a toy.

  • To avoid the risk of demagnetization, do not place the phone close to electronic devices for a long time.

  • The mobile phone is not water-resistant. Precipitation, humidity and liquids containing minerals can corrode the electric circuits. If the phone gets wet, remove the battery and allow the phone to get completely dry before further use.

  • Avoid extreme weather conditions. If the phone is stored in a cold area, when it warms up, moisture can form inside and damage the electric circuit boards. On the other hand, high temperature can shorten the life of electronic devices. Its battery could be damaged and plastic parts may melt.

Dos and Doesn't
  • Ideally you should avoid using a cell phone while driving, but if you must then here are some safety measures that you can take to avoid accidents; Use a hands-free cell phone.
    +Do not use your cell phone in heavy traffic situations.
    +Wait for a stop light to dial or ask a passenger if you have one.
    +Never have an emotionally heavy conversation while driving.
    +Use speed dialing and memory dialing.
    +Become skilled at using your phone without seeing it.
    +Use your cell phone for only short talks.+Keep your cell phone visible and handy at all times.

Remember that it is a potential hazard and also remind other cell phone users of it. Better still, DO NOT use your cell phone at all while driving. Wait till you have reached your destination or at least pull up to the side of the road.
  • Never take a personal mobile call during a business meeting. This includes interviews and meetings with co-workers or subordinates.
  • Maintain at least a 10-foot zone from anyone while talking.
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